Services: Client Support

Eagle continues to stay focused on providing exceptional service to our clients. That's why our clients continue to return to us for new technology solutions and support. From the beginning of the client lifecycle, Eagle's goal is to become your partner, understanding your business and technology needs, as well as advocating those needs to solve the task at hand. Eagle provides an expansive list of services, including:

Client Relations
Eagle has an extensive client relations program whereby each new customer is assigned a Client Executive that knows and understands your business and needs.

Help Desk
The Help Desk is the front line of support for clients. The Help Desk provides around the globe business day support through its three call centers located in Boston, London and Chennai, India.

Online Support
Eagle Gateway is a secure, easy-to-use portal providing clients with access to the following tools:

• Knowledge Base: Searchable database of product-specific articles.
• Downloads/Upgrades: Source for obtaining product upgrades to implement new enhancements within your organization.
• Documentation: Retrieve the latest product documentation.
• Online Training: Receive continued education in support of ongoing product enhancements or specialized training Webcasts.

Annual Users' Conference
Eagle offers its clients the latest in-depth information on its products and services at an Annual Users' Conference.

TOP ^